£3.95 Standard 2nd Class (2-5 Working Days from despatch date)
£4.95 Standard 1st Class (1-3 Working Days from despatch date)
£5.95 Tracked Delivery
£7.95 Next Day Delivery (Certain items only)
Please note that items listed as having FREE delivery will be sent Standard 2nd Class, if any additional items are added to your order that don't carry FREE delivery then delivery charges will be added to your order.
Spend £40 or over and get FREE UK Mainland delivery
The above charges apply to delivery with the UK Mainland, locations outside of this such as Scottish Islands, Highlands and other locations may incur a surcharge.
Southern Ireland - orders up to £29.99 cost £5.95 for delivery, over £30 is £14
International orders cost £16 for delivery
All orders placed are dispatched as per the lead times as stated below
For all UK Mainland orders over £40 shipping is FREE, some exclusions apply depending on postcode/location, please see below. Normal delivery time is 2-5 working days depending on location, it's usually a few days from point of despatch to delivery to UK mainland destinations, please note that third party orders and personalised items will using take a little longer.
Deliveries to the postcodes below may incur a charge and will be shown either at the shopping basket or will shall contact you after your order is placed with the excess amount.
AB10-56, FK18-21, IV3-IV40, IV52-45, IV63, KW1-14, PA20-40, PH19-40, PH50, BT1-99, HS, IV41-51, IV55-56, KA27-28, KW15-17, PA41-49, PA60-78, PH41-44, ZE, TR21-25, PO30-41
Channel Islands - Isle of Man - Republic of Ireland - Northern Ireland - Scottish Islands - Scilly Isles - Isle of Wight are not be eligible for free delivery and will incur an excess delivery charge, if unsure please contact us before placing an order.
We use a variety of couriers including Parcel Force - DPD - My Hermes and Royal Mail, this may vary depending on your location and the item/s you order, our third party partners may use different couriers/methods.
Despatch / Lead Times
Non - Personalised Goods - 1-3 Working Days*
Personalised Goods - 2-5 Working Days*
*Unless Otherwise Stated in The Item Description
Although we endeavour to despatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.
Remember if your order contains personalised item's this takes time, All of our orders are important to us and each and every order we process is dealt with equal importance.
We aim to dispatch Personalised Goods within 2-5 working days (Mon to Fri exc Bank Holidays) although this may increase around peak periods like Christmas, Mother's Day etc....
(Unless otherwise stated on the item page)
For some personalised Ceramic goods due to the Manufacturing Process please allow up to 10 working days for the dispatch of your order.
You may receive your order in split consignments depending on the contents of your order.
Although we endeavour to dispatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.
Next Day Range
For our Next Day Gift Range Order before 10AM and your item will be produced and dispatched for a next day delivery (Monday - Friday Only).
Orders received after 10AM on a Friday will be delivered on the following Tuesday (Exc Bank Holiday Weekends).
Next Day Items - without free postage
At the checkout you must select the "Next Day Delivery" Option, any orders received with our Standard shipping options selected will be dispatched within 1-5 Working Days and dispatched as per the shipping method selected.
Next Day delivery is only applicable to Items with our Next Day delivery Icon, This is not a guaranteed next day service, Once orders are entered into the selected delivery network we have no control over any consignments.
We are open Monday to Friday 9am to 5pm, so weekends do not count in timescales quoted. Orders placed before 12 midday begin production that day, while orders received after this time begin the following day. Orders placed on a Friday afternoon or over a weekend will begin production on Monday.
Please allow additional days for any public holidays within the timescales quoted.
Orders are delivered Monday to Saturday inclusive.
Please allow up to 10 working days for International Deliveries via the Royal Mail International Signed For service
We do not Guarantee delivery of any order by requested dates
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
If you opt to have your delivery left in a safe place by any of our carriers. unfortunately Fylo Gifts or our couriers do not accept responsibility for missing items once they have been delivered.
Please Note: Refunds will not be given against missing parcels, in all events we will issue an immediate reprint of your order.
Warning: please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this. This includes accents above and below the alphabetical or numerical text. We cannot print any emojis.
If you have any questions please drop us an email to firstname.lastname@example.org or reach out to us on social media - Facebook